Shipping policy
Here’s a standard, website-ready shipping policy you can customize with your business details:
Shipping Policy
Last updated: 22.08.26
Thank you for shopping with Furry Family Pet Supplies. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not normally processed or shipped on weekends or public holidays.
During busy periods, promotions, or holidays, processing times may be longer than usual.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Shipping Rates and Delivery Estimates
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Estimated delivery times are:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
- International Shipping: 7–21 business days
Delivery estimates begin once your order has been dispatched and are provided as a guide only. Delays may occur due to courier disruptions, weather, customs, holidays, or other circumstances outside our control.
Order Tracking
If tracking is available for your order, you will receive a tracking number once your order has shipped. Please allow up to 24–48 hours for tracking information to update.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at [Customer Service Email]. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
We are not responsible for orders delivered incorrectly due to inaccurate information provided by the customer.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [Customer Service Email] with your order number and relevant details.
We will work with you and the shipping carrier where appropriate to investigate the issue.
Please report damaged orders within [X days] of delivery and include photographs of the packaging and damaged item where possible.
International Orders
International customers may be responsible for customs duties, import taxes, handling fees, or other charges imposed by their country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Undeliverable or Returned Packages
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, additional shipping charges may apply if the order is resent.
Any refund issued for a returned package may exclude the original shipping cost, where permitted by applicable law.
Shipping Restrictions
We reserve the right to restrict shipping to certain countries, regions, addresses, or products where necessary.
Any applicable shipping restrictions will normally be displayed at checkout.
Contact Us
If you have any questions about shipping or your order, please contact us:
Furr Family Pet Supplies
Email: furryfamilypetsupplies1@gmail.com
You should adjust the processing times, delivery estimates, countries served, and lost-package terms to match how your business actually operates.